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8 Steps to Training (and Retaining) a Virtual Assistant

How can employers transition a new VA into a successful new hire? Once you find the ideal virtual assistant for your role, some critical steps must take place to ensure your new hire becomes a valuable and productive new asset for your team. 

Hiring a remote worker can be a bit different than bringing on a new in-house team member for your real estate business. Still, the right VA could be the best new addition to your team and efforts to scale your property management or real estate business. When onboarding a new virtual assistant, these eight steps can help you train (and retain) a long-term VA!

1. Implement Training 

Whether you have a training system with manuals and videos or not, it's critical to train your new remote assistant well from the start. Spend time with your real estate virtual assistant during their first few weeks on the job to walk them through processes, software, communication methods, and deliverables for their role. 

If you don't currently have a documented training process for your property management business, your new VA can build the training manual and videos for the job role while they train. Doing this enables them to train the next person or other virtual assistants as you build your workforce. 

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2. Treat Your Virtual Assistant As Part of the Team 

Integrating a remote assistant into your team helps them feel welcome and crucial to company operations. Include your VA in team meetings, add them to your internal communication channels, include their photo and bio on your website, and listen to their feedback.

3. Establish Communication Protocols

Establishing communication protocols with virtual assistants helps property managers and real estate employers check in with remote team members. However, having team members constantly on a video conference to monitor work tends to exhaust their local computer resources and can give a "big brother" vibe. 

Instead, create a policy that remote employees must have their cameras on for video meetings. Utilize Slack or other instant messaging services to communicate throughout the day. Having team members stay logged into these tools can also help see that your virtual assistant is working during office hours. 

4. Ask for Feedback 

Listening to feedback from your remote workforce helps build a positive relationship that can lead to better success with real estate virtual assistants. It also helps them take ownership over the role and their tasks. Many great ideas and process changes come from team members on the front lines who can give feedback to their managers.  

5. Give Them Authority 

Once your virtual assistant is fully trained and understands the job role, begin giving them more authority to make decisions and recommendations to processes that they own. By empowering your property management virtual assistant to take ownership, you will be rewarded with fewer escalations, less stress, happier team members, and a better customer experience.

6. Delegate—Don't Abdicate 

Employers in the real estate industry must understand the vital difference between delegating and abdicating. When delegating, you give team members responsibility for a task or project, but you stay in the information loop. However, abdicating means you turn over the responsibility, then remove yourself from the information loop. Delegating is an excellent way to remove tasks from your plate while maintaining accountability for tasks and projects. Knowing how to delegate (without abdicating) helps you reduce stress and retain your best virtual assistants!

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7. Meet Regularly

In addition to setting up communication protocols, it's critical to meet with your virtual assistant regularly. In addition to your initial training meetings with a new VA to help them learn the job role, your company's core values, and how the company operates, schedule weekly KPI meetings to review deliverables, assignments, tasks, and due dates. These meetings are also an important time to obtain feedback to help your virtual assistant become adjusted and a productive part of the team.

8. Deliver Competitive Compensation 

Build a compensation plan that will continue to motivate your team members and pay them at the market or above market price. Many property management industry employers who hire a virtual assistant want to pay the assistant an hourly rate—often very low—while expecting a long-term commitment and success. However, to retain better quality VAs that deliver quality work, the more you can treat your virtual assistant like a team member with an appropriate compensation plan, the better chance you'll have of long-term. 

When compensating your remote team member, create a plan that considers:

  • A competitive hourly rate
  • If you will pay overtime or not
  • If you provide paid time off
  • If you give paid off holidays
  • A bonus structure
  • An internet or computer stipend

While providing all of these items to your virtual assistant is unnecessary, providing better compensation can help a property manager attract and keep more quality VAs for the long haul. 

Hire Successfully With Virtual PM Solutions!

Ready to find your next real estate virtual assistant? With these ten tips to build your remote workforce successfully, all you need is the right platform and thousands of qualified VAs available for you to hire your ideal assistant! Virtual PM Solutions makes it easy (and free) for property management companies to set up an employer profile and connect to qualified virtual assistant services with property management and real estate experience. Learn more about how it works when you schedule a Free Strategy Session!

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