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    Your Privacy Rights

    This privacy notice was last updated on 04/13/2021.

    Please read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share your personal information collected from our websites and mobile applications. It also explains your rights in relation to your personal information and how to contact us in the event you have a complaint.

    1. Definitions.

     

    Key Terms

    Definition

    We, us, our

    Virtual Property Management Solutions, LLC

    Personal information

    Any information relating to an identified or identifiable individual.

    Website

    Any of our websites at which you accessed this privacy policy, including www.virtualpmsolutions.com

    Applications

    Our mobile application is available for you to install or otherwise operate on your cellular phone or other device.

    Platform

    The Website, Mobile Application, and the services we provided through them.

    User

    Users of the Website or Application may be Clients or Freelancers as defined in the VPM Terms of Service Agreement (www.virtualpmsolutions.com/tos)

     

    2. Personal Information We Collect About You.

    We may collect and use the following personal information that identifies, relates to, describes, is reasonable, capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

     

    Categories of Personal Information

    Personal Information Collected

    Personal Identifiers 

    Name, address, phone, date of birth, taxpayer ID number, email. 

    Payment Information

    If you use our Platform to make or receive payments, we collect information that you submit. Many pieces of information about your payment, such as your bank account or credit card number, are actually collected by a third-party payment processor through the Platform as described in greater detail below.

    Communication

    Emails or electronic correspondence that you send to us or another User or that you post to a public or private forum on the Platform.

    Internet or other electronic network activity information. 

    IP Address, URL, browsing history, search history, and information about your interaction with the Platform or an online advertisement.

     

    3. How Your Personal Information is Collected.

    We collect most of this personal information directly from you. For example, when you contact us through our website or send us other Communications. However, we may also collect information:

    • When you create a profile on the Platform and submit documents or records;

    • When you communicate with another User or exchange Correspondence;

    • When you install and/or operate an Application on your device;

    • When you apply for a freelancing opportunity on the Platform; and

    • From cookies and similar online tracking and analytic technology on our website.

    4. Information collected by our desktop applications (Mac, Windows, and Linux):

    We may also collect screenshots, applications currently being worked on, web URLs visited, time you are active, the operating system you are using, whether or not you have an input device such as a monitor, whether your mouse is actively moving or not, the names of projects or tasks being worked on, the amount of time worked on those tasks, the browser version you are using, and whether your keyboard is being typed on.

    Note: Virtual Property Management Solutions LLC does not utilize a keylogging program.

     

    • Use of Cookies. We use technologies, such as cookies, to analyze traffic to our website. You are given the option to consent to the collection and use of your data in this manner prior to it being collected. 

      a. Google Analytics. For more information about how Google uses data when you use our site, visit www.google.com/policies/privacy/partners. Users may download the Google Analytics Opt-out Browser Add-on at: https://tools.google.com/dlpage/gaoptout.


    5. How and Why We Use Your Personal Information.

    We use your personal information:

    • Where you have given consent, including where you have consented to provide your information to another User in connection with a freelancing opportunity on our Platform.

    • To comply with our legal and regulatory obligations;

    • For our legitimate interests or those of a third party.

    A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

    The table below explains what we use (process) your personal information for and our reasons for doing so


    What we use your personal information for

    Our reasons

    To provide products or services to you

    For the performance of our contract with you or to take steps at your request before entering into a contract

    To respond to your communications

    To communicate with you in response to Communication 

    To prevent and detect fraud 

    For our legitimate interests or those of a third party, i.e. to minimize fraud that could be damaging for us and for you

    As necessary to comply with professional, legal, and regulatory obligations that apply to our business, e.g. under health and safety regulation or rules 

    To comply with our legal and regulatory obligations

    Gathering and providing information required by or relating to audits, inquiries or investigations by regulatory bodies

    To comply with our legal and regulatory obligations

    Ensuring business policies are adhered to, e.g. policies covering security and internet use

    For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you

    Operational reasons, such as improving efficiency, training, and quality control

    For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price

    Ensuring the confidentiality of commercially sensitive information

    For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information

    To comply with our legal and regulatory obligations

    Statistical analysis to help us manage our business

    For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price

    Preventing unauthorized access and modifications to systems

    For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you

    To comply with our legal and regulatory obligations

    Updating customer records

    For the performance of our contract with you or to take steps at your request before entering into a contract

    To comply with our legal and regulatory obligations

    For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products

    Ensuring safe working practices, staff administration, and assessments

    To comply with our legal and regulatory obligations

    For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you

    Marketing our services to:

    • existing and former customers;

    • third parties who have previously expressed an interest in our services;

    • third parties with whom we have had no previous dealings.

    For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers

    External audits and quality checks

    For our legitimate interests or those of a third party, i.e. to maintain our accreditations so we can demonstrate we operate at the highest standards

    To comply with our legal and regulatory obligations


    6. Promotional Communications.

    We may use your personal information to send you updates (by email, text message, telephone, or post) about our products and services.

    We have a legitimate interest in processing your personal information for promotional purposes (see above “How and why we use your personal information”). 

    You have the right to opt-out of receiving promotional communications from us at any time by:

    • Using the “unsubscribe” link in emails or “STOP” number in texts; or

    • Updating your preferences at www.virtualpmsolutions.com/unsubscribe or, with respect to Applications, through the settings of your Application.

    We may ask you to confirm or update your preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.

     

    7. Who We Share Your Personal Information With.

    We routinely share personal information with:

    • Other Users of the Platform;

    • Service providers we use to help deliver our products and/or services to you, such as web hosting companies;

    • Other third parties we use to help us run our business, such as marketing agencies or website hosts;

    • We may share personal information with external auditors.

    • We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

    • We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a restructuring. We may anonymize information, but this may not always be possible. 

    8. Do Not Track

    Our website does not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.

     

    9. Personal Information We Sold or Disclosed for a Business Purpose.

    In the preceding 12 months, we have not sold Personal Information to any third-party.

    In the preceding 12 months, we have disclosed for a business purpose to one or more third parties the following categories of Personal Information:

    • Personal Identifiers;

    • Communications with another User of the Platform; 

    • Payment Information collected by our third-party payment processor; and,

    • Internet or other electronic network activity information

    10. Where Your Personal Information is Held.

    Information is held at our offices and those of our service providers, representatives, and agents as described above (see above: “Who We Share Your Personal Information with”) or on computer servers used or maintained by those entities.

     

    11. How Long Your Personal Information Will Be Kept.

    Unless we delete your information subject to a legitimate request, we reserve the right to keep your personal information indefinitely, including while you have an account with us or while we are providing products and/or services to you. We will also keep your personal information for as long as is necessary:


    • To respond to any questions, complaints, or claims made by you or on your behalf;

    • To show that we treated you fairly; or

    • To keep records required by law.

    12. EU Data Subject’s Rights Under the GDPR.

    If you are a data subject in the European Union, you may have the following rights under the GDPR:

     

    Right to Access

    The right to be provided with a copy of your personal information (the right of access)

    Right to Rectification

    The right to require us to correct any mistakes in your personal information

    Right to be Forgotten

    The right to require us to delete your personal information—in certain situations

    Right to Restriction of Processing

    The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data

    Right to Data Portability

    The right to receive the personal information you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party—in certain situations

    Right to Object

    The right to object:

    • at any time to your personal information being processed for direct marketing (including profiling);

    • in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interests.

    Right Not to be Subject to Automated Individual Decision-Making

    The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you


    For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner's Office (ICO) on individual rights under the General Data Protection Regulation.

     

    13. Your Rights Under the CCPA.

    If you are a resident of California, you may have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to exercise free of charge:

    Disclosure of Personal Information We Collect About You

    You may have the right to know:

    • The categories of personal information we have collected about you;

    • The categories of sources from which the personal information is collected;

    • Our business or commercial purpose for collecting or selling personal information;

    • The categories of third parties with whom we share personal information if any; and

    • The specific pieces of personal information we have collected about you.

    Please note that we are not required to:

    • Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;

    • Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or

    • Provide the personal information to you more than twice in a 12-month period.

    Personal Information Sold or Used for a Business Purpose

    In connection with any personal information we may sell or disclose to a third party for a business purpose, you may have the right to know:

    • The categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold; and

    • The categories of personal information that we disclosed about you for a business purpose.

    You may have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the sale or disclosure of your personal information. If you exercise your right to opt-out of the sale or disclosure of your personal information, we will refrain from selling your personal information, unless you subsequently provide express authorization for the sale of your personal information. To opt-out of the sale of your personal information, visit our Do Not Sell My Personal Information page here: www.virtualpmsolutions.com/do-not-sell-my-personal-information

    Right to Deletion

    Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

    • Delete your personal information from our records; and

    • Direct any service providers to delete your personal information from their records.

    Please note that we may not delete your personal information if it is necessary to:

    • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

    • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

    • Debug to identify and repair errors that impair existing intended functionality;

    • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

    • Comply with the California Electronic Communications Privacy Act;

    • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

    • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

    • Comply with an existing legal obligation; or

    • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

    Protection Against Discrimination

    You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:

    • Deny goods or services to you;

    • Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;

    • Provide a different level or quality of goods or services to you; or

    • Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

    Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you if that difference is reasonably related to the value provided to our business by your personal information.

    14. How to Exercise Your Rights.

    Application users may delete their account and control their data options on the settings of the Application. California and European users may exercise their rights at:


    Please note that you may only make CCPA-related data access or data portability disclosure request twice within a 12-month period.

    If you choose to contact us directly (i.e., outside of logging in to your account on our website), you will need to provide us with:

    • Enough information to identify you (e.g., your full name, address);

    • Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and

    • A description of what right you want to exercise and the information to which your request relates.

    We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.

    Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

    15. Changes to This Privacy Notice.

    We may change this privacy notice from time to time–when we do, we may inform you via a notice on the website or other means of contact such as email.


    16. How to Contact Us.

    You may contact us at info@virtualpmsolutions.com or by filling out the form here.