Staying Ahead of Renewals and Turns During Busy Season

Pete Neubig: All right.

Pete Neubig: Welcome, everybody, we're gonna get started here in another minute or so, so I appreciate you guys, the early birds.

Pete Neubig: Jumping on, Tim. Got a bunch of early birds jumping on.

Pete Neubig: Let's see, Robert Deloso's on. He's my, my cigar buddy.

Tim Wallace: Hey, we love Robert.

Pete Neubig: Yeah. Oh, Lisa Whitley, hello, Lisa.

Pete Neubig: Let's see who else we have. Ann?

Pete Neubig: Diana, thank you all for jumping on. Got a bunch more coming on. We're gonna… we're gonna start this thing in about 1 minute.

Tim Wallace: Man, I'm hearing some of these names, and I'm like, you guys can speak more intelligently to all this than I can already. Let's get some of them on here.

Pete Neubig: Right?

Pete Neubig: Tim Richards, Stephanie Michael, Shannon Rowe, thank you guys for jumping on. Alright.

Pete Neubig: Alright, so I'm gonna go ahead and, start us off. So, today we have my good buddy, Tim Wallace. Tim and I have known each other for a long time. Tim was at Tenant Turner for many years. And, what is it, the last two now, you would Z Inspector?

Tim Wallace: Yeah, coming up on 2 years with Z Inspector now.

Pete Neubig: Two years, and I'm a huge fan of Z Inspector. We used it at my property management firm. I believe we used it at my new firm that, that Mohsen runs. Mo, if you're on here, let me know if we actually use… if we actually use them.

Pete Neubig: Huge fan. Z Inspector just put some training on our platform, so if you're ever looking for a remote team member, and you want them to have some Zinspector training, they can actually take some training, take a course, and get certified on the platform.

Pete Neubig: We also know that now's a time where we got a lot of make readies, move-in, move-outs, all that good stuff, so it's a great time, gotta do a lot of inspections, so it's a great time to have Tim, on, and

Pete Neubig: Talk to us through it. Now, we have the Q&A open, I don't believe the chat is open, so if you have a question, Tim's agreed that I can go ahead, and you can put something out there in the Q&A, and I will interrupt him as he's speaking, and we'll get those questions answered as quickly as possible.

Pete Neubig: With no further ado, Tim, take it away.

Tim Wallace: Alright, well welcome, everyone. I'm gonna go ahead and start sharing my screen here. I got a little slideshow to share with everyone here.

Tim Wallace: But yeah, thanks, Pete, for having us today, and I'm looking forward to

Tim Wallace: showing y'all a little bit… some of our tips and tricks on our side of things. At the same time, it sounds like we've got a lot of users in here that have… are very familiar with some of these processes already, so,

Tim Wallace: if you want to share some of your experiences at the band as well, besides just a Q&A, if you've got a fun story to share, I think, Pete, if we've got some time at the end, I'd love to hear from some of these people that are having some experience with some of these things as well.

Tim Wallace: But yeah, today talking about staying aware and ahead of your renewals and turns.

Pete Neubig: Actually, Tim, can we… is it public now? Can we talk about the merger real quick? Do you want to let everybody know about that?

Tim Wallace: Oh, yeah! You wanted to tease on-site pros.

Pete Neubig: Well, I just think it's a… two of my favorite companies joining together. I think it's a pretty cool, pretty cool thing.

Tim Wallace: It is. It's been really cool.

Pete Neubig: Some of these folks may have not been a NARP and Broker owner.

Tim Wallace: That's right, if you weren't a broker-owner or, Rentvine this last week around, you're gonna see a lot of us combining with Onsite Pros in, whether it's booths side-by-side or shared booths over the next year or so. We've got a partnership going with OnSite Pros now, too, where,

Tim Wallace: We got the awesome software meets service, where

Tim Wallace: our phrase that we're using is we're better together. So, obviously, you've got us for the background with taking care of any inspection needs you have with turns and everything with your team, but if you need an on-site pro to help manage things, that's our goal now, is to help you guys have that service available to as many of our customers as possible throughout the entire country. We've got some really cool integration pieces coming here in the next couple weeks, where on-sitePro's reports will be able to come in

Tim Wallace: through Zinspector, and that's just the beginning. There's a whole bunch more coming, but don't want to tease too much of it yet. Keep everyone in suspense, right?

Pete Neubig: Well, I'm gonna say the one big thing I heard, and you can tell me, you can dispel it if it's a myth, is that on-site pros will now go to any…

Pete Neubig: To any market that Z Inspector is in. Is, is that, is that…

Tim Wallace: You're throwing the big guns out there. That is the goal. We're not quite ready to pull that.

Pete Neubig: Okay.

Tim Wallace: But yes, if you've got a need, that's our goal, is to get out there to as many markets as possible, wherever we're needed. Yep.

Pete Neubig: Very cool. Alright, well, thanks, Tim. I didn't mean to throw you under the bus there. We didn't even talk about that in the agreement.

Tim Wallace: Bye, P.

Tim Wallace: I hate being the guy that over-promises, under-delivers, but at the same time, I was in marketing for 4 years, so hey, I love… it's exciting, it's awesome. And who doesn't love Phil Owen? Like, I get to work hand-in-hand with him now even more? We love that guy. And that entire team over there. It's gonna be exciting.

Tim Wallace: Well, today, unfortunately, we're talking about a different challenge. Busy season turns,

Tim Wallace: In renewals and term management, you know, it gets chaotic. So we're gonna talk about how, as people are notifying you guys of whether or not they're gonna renew, the best practice is around, okay, how do we send out these renewal inspections, to these tenants to get those taken care of?

Tim Wallace: And then, at the same time, if someone notifies you that they're not moving, or that they are planning on moving out.

Tim Wallace: I know every state varies a little bit. Maybe some have 30-day notices, some have 60, some have 90. Managing all those as they come in, and getting those pre-move-out inspections taken care of, and those invitations out as well. So, a lot of this today is focused on, tenant-completed inspections.

Tim Wallace: Just for your guys' awareness, so that when things happen, and maybe you've got those tenants that have been…

Tim Wallace: maybe not submitting maintenance requests as they were supposed to. So, helping you guys catch all these things before it becomes a bigger issue during those turns and those renewal processes. And then we'll talk about some of our bulk tools and data, and some ways that different groups are using some of those things to stay on top of everything as well. And then, just some best practices and tips from the field.

Tim Wallace: We got Pete here as well, where his teams have had experience with some of this stuff as well, and whether or not it's in our tool, or just, you know.

Tim Wallace: Takeaways from living in the field, right? You know how it goes.

Tim Wallace: So, also invite anyone here. If you've got fun stories or horror stories, feel free to chime in along the way as well as we go.

Tim Wallace: So yeah, as we're saying, renewals pile up. I know everyone here has probably had an experience of at least a few altogether, but…

Tim Wallace: We've got some bigger portfolios as well in here. Dozens of leases expiring all at once, all without a system, you know, things slip by. Turns stack up really quickly. Move-outs, make readies, move-ins overlapping with no visibility, so if you're not on top of your reporting, and what's going on there in all these different processes.

Tim Wallace: There's lots of things that can go slipping through the cracks. And obviously, there's some…

Tim Wallace: great tools out there that I'm sure a lot of people are using, whether it's Apply, whether it's Lead Simple, processes, flows, things like that. Lots of cool things you can do to stay on top of these things, and so we're just one more step in the process that we can help you guys get through some of these things, and be on top of different variations of reporting.

Tim Wallace: we have seen, and I'm sure a lot of people on this call as well, you've probably seen some of your teams be more reactive than proactive.

Tim Wallace: And that's… whether that's a leadership thing, or a personnel thing, or just, you know, a chaos thing. It happens to the best of us. And so, if we're chasing information, we're always going to be a little bit behind. Our goal here is to make it so you're not chasing too much. And then when that happens, what's the aftermath of if your team is a little bit behind?

Tim Wallace: An owner doesn't get everything they're expecting, or, you know.

Tim Wallace: owners are looking at everything along the entire lifetime of the lease with maintenance and things like that. We all know that's one of the biggest pain points for owners, is having unexpected costs. Imagine what those can hit them when a turn is happening, and you're recommending a full rehab, because some of those maintenance requests didn't get submitted, or things like that. So, our goal is to help you guys maintain as much of that owner confidence as possible as well.

Tim Wallace: And so, that's where we come in with the renewal inspections. Our goal here is essentially to get as much information as possible without having to, you know, send someone out to the property, necessarily. One invite gets you two different answers. So, from one inspection, we can find out

Tim Wallace: You can do this, actually, if you're not also already submitting things through, you know, I know Folio will send out renewal requests and things like that. If you guys aren't submitting those, highly recommend doing different things to stay on top of that stuff, but what you can also do within Zinspector is a renewal inspection request. So you can find out if they're interested in renewing.

Tim Wallace: You can actually put in these the

Tim Wallace: Slow me down for a second there. We have a template ready for this, so the template can actually let them know and submit, how long of a renewal term they want. They can go ahead and put in this any roommate or occupant changes, whether or not there are going to be any changes to animals' policies, smoke detector status.

Tim Wallace: Another thing that is really cool in these ones as well is you can double-check all of the HVAC filter history, confirming we've got our awesome partners out there as well that put dates on wonderful air filters, and you can be able to see when those were in there. But the bigger thing here, those critical and minor repair needs. So, making sure that all those things are documented, and

Tim Wallace: you know, some tenants just don't think of submitting some of those managed requests.

Tim Wallace: They'll deal with it, or they're afraid to, because they don't want necessarily the aftermath of

Tim Wallace: Being blamed for something that they did, and things like that.

Tim Wallace: And then last but not least, it's an opportunity to get that signature and get some sort of documentation saying, hey, yeah, I plan on renewing.

Pete Neubig: Tim, how do you get them to… to do this? Do you use a carrot or the stick? Like, what… like, because obviously, they have to do something, it's going to take some time, they're busy, that's not top priority. How do you get them to actually do the… this work?

Tim Wallace: Yeah, there's a lot of different, things that I've heard from different people out there. Some people actually build it into their lease now. We're saying, hey, if we send you an inspection request, you've got a certain time frame to complete it, and if you don't complete it, then… and we have to send someone out in person, there's gonna be a charge to it. Other people, it's just, you know.

Tim Wallace: Tenants tend to be more friendly with just a little bit of a software Push instead of… or…

Tim Wallace: that threat of having someone come to do this type of inspection, they're more interested in, hey, no, I'll get this information to you. We're in a market right now, too, where, from what I understand, lots of markets out there are having extended days on market. Like, people just aren't looking at moving right now, or…

Tim Wallace: just not a lot of renters entering the market this year as well. There's lots of different things, lots of different factors coming into consideration here, so it's one of those things where we can send this invitation through email, they have a certain time frame to complete it, and that seems to be working pretty well.

Pete Neubig: I'm a little naive, because when we had Zinspector, you didn't have this tool. This is a great tool, by the way.

Pete Neubig: Is it… do they need the Z Inspector app, or is it, like, they get a text message, and then they open… like, how does it… does it work through the software?

Tim Wallace: Yeah, great question. So, tenant-completed inspections are… they… invitations go out via email, and so there is a link

Tim Wallace: that is in that email for the tenant to download the ZTenant app. ZTenant's really cool because it can be completely customized and white-labeled for you guys. You can put your logo in there, your colors, so when they get in the app itself, it'll have…

Tim Wallace: the link for them… the button for them to complete their inspection, but you can also add any other buttons in there, too. Like, if you have a maintenance request, it'll auto-direct to your maintenance portal, or have a question, can redirect to…

Tim Wallace: dialing the phone number for your maintenance team or whatnot for non-emergency type of stuff or whatnot. You guys can basically do whatever redirects you want in that app. But yeah, generally speaking, the ZTenant app is built

Tim Wallace: with pretty similar functionality to the Z Inspector app.

Tim Wallace: Where they go in, it's really simple for them to see which areas they need to take pictures of. Those areas are forced to take pictures. They can add some notes if they want to as well, and then submit and sign, and it goes from there.

Pete Neubig: How do you get them, like, if they have a hole that they created in a door, let's just say.

Tim Wallace: How do you.

Pete Neubig: How do you get them to take a picture of that? Are they doing… do they have the same access, the 360 pictures that…

Tim Wallace: No, so ZTenant is built so it's just using the native camera on the phone. We want to keep that as simple as possible for tenants and not overcomplicate things for them. Yeah, so that is one of the downsides of…

Tim Wallace: you know, tenant completed inspections, is you will see what they want you to see, so you might not always get the full picture. But…

Pete Neubig: The positive is you don't have to send somebody out there. The positive is that, you know, most of them are gonna do the right thing to take all the pictures.

Tim Wallace: Yeah.

Pete Neubig: the negative is, like, hey, they can kind of circumvent the… some… some… like, if they're not supposed to have a dog there, they're not gonna… they're not gonna take a picture of the dog… the dog. Yeah. Right?

Tim Wallace: But a lot of times, you'll see signs of those things, like, it might not be a perfect inspection, as if one of your staff members went out there and completed it for you, but there's little things you might see that maybe you didn't… weren't able to catch before, and definitely things you couldn't catch on a phone call because you can't see the property itself.

Pete Neubig: Well, the other positive is, you know, like, just getting somebody out there is a challenge, but getting somebody… getting somebody to coordinate that is a challenge as well, and that costs extra money, too.

Pete Neubig: Yep. So, do you have any numbers? Like, out of all the Z tenants that get sent out, what's the percentage that actually get done?

Tim Wallace: I don't off the top of my head, actually, because it does vary all over the place, and I don't want to just throw a nationwide number out there, because there's so many that happen, and the numbers are constantly changing right now, busy season versus off-season. But that's one of the pieces of data I'd be interested in pulling and getting out there here in the near future, but…

Pete Neubig: Maybe you can, maybe, if you can, pull that, or something, and, send it to the group.

Pete Neubig: Yeah, for sure. We can do that. And then I got a question here from Phil, Christifaro, good Goomba like myself, is it for pitchers only, or do they do video as well?

Tim Wallace: From what I understand, in ZTenant, it is still pictures only, correct me if I'm wrong. I haven't updated that myself in a while. I apologize, guys.

Tim Wallace: But yes, pictures only for ZTenant, if I'm not mistaken, whereas the video and everything is built in with the Z Inspector app for your staff's usage. In fact, there's some really cool things there. If you haven't taken a look at the new Z Inspector app and the Z Assistant piece.

Tim Wallace: I'll tease that as well. Go check it out, and if you need an update, we'll talk about how to schedule a demo and update training for your team as well at the end here.

Tim Wallace: But yeah, going on here to the next section, if you haven't sent invitations through Z Inspector before, this process is really easy. It really, it takes less than 2 minutes per tenant. You go to the Tenants tab, if you've logged into Z Inspector, you know there's the tabs at the top of the page.

Tim Wallace: Go to Tenants, and then click Tenant Inspection.

Tim Wallace: And then all it is there is you can adjust the email, add whatever verbiage you want to send… put in there, set the send date, the expiration date, so you can customize your timeline, and then the timeframe for when you want to disable access to that, and kind of set a notification internally to say, hey, okay, we finally do need to send a person out there. And then it's sent.

Tim Wallace: And then you can also do this by the…

Tim Wallace: Well, the lease date, too. Sorry, I totally just messed up all these instructions, guys, that was going out of order.

Tim Wallace: Lease date, tenant inspection, and then select your template. So you want to select the tenant renewal inspection, and then customize the email and send it. And then you're able to track the status within the Z Inspector web app as well, so you can see who you've invited, which ones are scheduled, which ones are expiring and submitting there.

Tim Wallace: If you're on our Enterprise or Max plans, you can invite, multiple tenants at once. Just search by the lease date, and then when you have all those lease dates up for the time frame you want, you can bulk send to all those people with that same process. Choose a template.

Tim Wallace: customize the email, send it, and then track all the statuses as well. So, that's the nice thing about us, is we are… it's basically a big database for you guys to be able to track and see all these

Tim Wallace: Inspections that are happening as they're going, sort by time frame, sort by due date, things like that. So, if you haven't played with Z Inspector lately, go in there and play with the timeline and see what you can figure out.

Pete Neubig: Tim, I know you guys have a bunch of API connections

Pete Neubig: for your, like, standard inspections, is a Z tenant also go directly into the, like, into your software as well? Like, Appfolio, or Rentvine or something like that?

Tim Wallace: Yeah, there are a couple of softwares that we do push the tenant inspections back.

Tim Wallace: I can't remember off the top of my head exactly which ones will push to the tenant tab, or the lease tab, the files, but generally, all these reports will go back into your property management software. If you have requests on specific routing you need.

Tim Wallace: let us know. I know a lot of these property management softwares out there that we have those APIs with are awesome at redirecting. I think AppFolly was the one that just recently opened it up so we can push to tenant files now.

Tim Wallace: So their reports will… will sit on… on their…

Tim Wallace: In that location within the property management software as well.

Pete Neubig: Thank you.

Tim Wallace: Yep, great question.

Tim Wallace: I mean, that's actually… obviously, if you've got your integrations turned on, that's actually how we can pull the lease date from your property management software to begin with.

Tim Wallace: If you're manually adding some of this information in there, you don't have a connection with the property management software, that's fine. Like I said, this is a big database where all this information is searchable just based on those timeframes that you put in, so if you are manually adding, I highly recommend not just coming up with a pie-in-the-sky date. Put your specific dates in there within Zinspector so that this is all trackable and manageable.

Pete Neubig: Tim, do you… do you know most of your clients? Are they doing this annually, once a year? Are they doing it, like, twice a year? How.

Tim Wallace: Yeah, so the renewal inspection, obviously, is based on your lease dates there, but yeah, you can do tenant-completed inspections at any time frame you guys want. We do highly recommend some sort of tenant-completed inspection, you know, 3 to 4 months in on a lease. That's a good, helpful identifier to see, hey.

Tim Wallace: is this person going to complete something we ask them to? And then, that's also a good time frame to see, just kind of get a gauge on the property. Is it still in the same condition it was when they moved in, based on the photos they're capturing? Just little things like that, kind of quick heads.

Pete Neubig: So basically, I can send as many as I want. Is there a special cost on how many I send, or, like, is it all within the one cost?

Tim Wallace: If you're on a plan that includes tenant inspections, you can send out as many of those inspection requests as you want.

Pete Neubig: Don't do them monthly, though, folks, right?

Pete Neubig: Is this Bildium-friendly as well?

Tim Wallace: Yes, we did just complete our API with Buildium as well, so we can send and receive reports… the data, and send… push reports back into Buildium now, too, so that API is live.

Pete Neubig: Do you guys have, like, kind of recommendations on, like, do you send… do you recommend we send one, like, after 90 days, and maybe send one, like, 9 months before, or…

Tim Wallace: Yeah, so the 90 days is a good one. Working with Phil, Phil always recommends the on-site pros, if you can have a staff member complete something mid-lease, that's kind of the best practice. If not, we're here, you can do another one there. And then the 90-day prior to… yeah.

Pete Neubig: Prior to move… prior to lease end date.

Tim Wallace: prior to your, renewal or move out, you know, that's kind of the good one where you can gauge, okay, there's that… this pre…

Tim Wallace: renewal, or this renewal, or pre-move-out template, where you can send… kind of gauge their intent, and say, okay, do you want to move in, move out? Do you want to move out? Are you staying? How long do you want to stay? That template's built out there so they can answer those questions and submit those basics as well, so…

Tim Wallace: times during the life of a lease. Obviously, we have a lot of student housing customers as well, where I remember in college, I was having to do monthly in-person inspections with the staff, so there's some.

Pete Neubig: Lovely.

Tim Wallace: Maybe I went to a problem school?

Tim Wallace: Maybe not.

Pete Neubig: I know you, Tim, so…

Tim Wallace: That's true.

Pete Neubig: Possible.

Tim Wallace: But at the same time, you know, there's just… kind of depends on your… the demographics of what you guys are working with, and kind of the…

Tim Wallace: what the owners are expecting as well. Student housing probably due a little bit more frequently than a normal 12-month lease timeframe.

Pete Neubig: But if you did this, let's say, twice during a lease, that's not really bothering the tenant, and what a bunch of value it adds to your owner-client.

Pete Neubig: Right? So that's… that's great value there, for your… for your owner, and it doesn't cost you any money.

Pete Neubig: 100%. Right, it's just not… because once you have the Z Inspector, that's… that's the annual… that's the monthly cost. There's no cost on… on how many you send. So, I think that's… I think that's a really…

Pete Neubig: really, we never done… we didn't do this. We only did the one that was, like, 90 days out, so…

Pete Neubig: you know, having… having the ability to do this a couple times without having to send, schedule somebody to go out there, it's a… I think it's a great tool.

Tim Wallace: So, I know we… we're already 20 minutes in, so I probably don't have time to go through everything that we were talking about, but it's the same gist for any version of the tenant-completed inspections you guys are going to be doing.

Tim Wallace: And at the same time, like, feel free, again, to reach out to us for any questions. We do have pre-move-out inspections, or another template that we have built in there, where this isn't the actual move-out inspection completed by your team, which we recommend.

Pete Neubig: Is this built because of California?

Tim Wallace: Basically. This, that, and I know Maryland's another one where they have to invite the tenant to the move-out inspection, but this is an opportunity for them to be like, here, you can do your own pre-move-out inspection, and that makes it so the tenant's more comfortable with just going and not…

Tim Wallace: following along with the property manager. Not that anyone ever actually accepts that invite to go with the property manager for the move out, but that's an option that Maryland has to provide to their tenants.

Tim Wallace: But yeah, there's that version of it, and then multi-tenant inspections, too. The same boat. If you've got,

Tim Wallace: you know, student housing, or if you've got 3 or 4 people living on the same lease, every single one of them can complete this inspection together. So, every person in the… on the lease will receive the invitation, they complete it together, they'll be able to see each other's photos and things like that that they take for their specific areas, if they want to sign that out or whatnot, or if they have one person that's just more able to do things. So, there's no…

Tim Wallace: arguing over, hey, did you complete the inspection? Why didn't you? And 3 people not getting the invite. So, yeah. Multiple tenants can complete all those things together in real time.

Tim Wallace: Big thing here is the renewal data spreadsheet. So, like I said.

Tim Wallace: Z Inspector is a database. All of our information in the timeline is searchable, so if you guys ever need to just generate a quick spreadsheet to send out to someone on your team, to double-check, hey, how are all these lease renewals going? How are all these scheduled move-outs going? Have any of those inspections been completed, and are they all scheduled? This is data that you can pull really simply within Zinspector at any given moment on the timeline.

Tim Wallace: But yeah.

Tim Wallace: There's that paste there.

Tim Wallace: Again, some of these best practices, be able to search by your lease date, send those invites in bulk.

Tim Wallace: use your routing rules, too, for reports specifically. You can always make it so that an owner can receive things, or certain staff members on your team that might need things. If you've got a move-out coordinator that's handling things, or if you have a specific contractor that you want to receive all of those pre-move-outs, just so they're aware for rehabs and whatnot.

Tim Wallace: We can coordinate any of those things with routing rules.

Tim Wallace: But yeah, like we said, note that noncompliance at those renewals inspections, too. If there's anyone that's, ignoring those requests, we can help you guys be on top of those, too.

Tim Wallace: But yeah.

Tim Wallace: I think that's… don't want to go too crazy on this one, because this is supposed to be a quick call, but…

Pete Neubig: We still got, we still got a little bit of time. I do, I'm gonna throw another curveball your way, Tim. How is the inspector using AI in their, in their software now?

Tim Wallace: How are we not using AI is a better question. Okay.

Tim Wallace: The biggest one that's been around for a year and a half, two years now, is a Z Assistant.

Tim Wallace: instead of having to go… your team having to go through and take all those pictures and add notes manually and reports, we let you guys take videos of each area, and each item within each area is listed there, so you know what you need to be talking about, things that need to be pointed out. So, Z Assistant, essentially, is your inspection assistant. It fills out the entire report for you, as you take videos and point things out and talk about the things that need to happen. That's a big one.

Tim Wallace: We've got a whole knowledge base section where you can essentially upload whatever documents or videos and things like that you want to into the knowledge base, and it'll generate knowledge base articles for you guys, for you and your team, or even if you want to be tenant-focusing, for instance, that's another piece where you can put your knowledge base within the Ztenant app.

Tim Wallace: That we can generate all those articles and best practices for you guys there from your own documents.

Tim Wallace: But big pieces are coming as well in terms of managing the scheduling piece, too. From what I understand, we're gonna start using AI to, track

Tim Wallace: the information we're pulling, like lease dates and contact information, and be able to help you guys set up smart task management within Z Inspector to send things out a lot more easier, instead of having to go through and manually do everything yourselves, too. So, that's one of those things that's up and coming, and hopefully we'll have that ready for you soon.

Pete Neubig: Yeah, Phil's asking, what's your adoption rate for tenants, invited versus participating? And I think you… we talked about that, and you're gonna see if you can get some of that information.

Tim Wallace: Yeah, I'll see if I can get specifics. I know I've heard anecdotal stuff from customers all over the place. Anywhere from 60% to 75% is what they've mentioned are actually completing. But again, that's market by market, individual by individual.

Tim Wallace: there might be perfect markets where you get your tenants completing 90% of them. And like I said, there's different stipulations behind it, too. If you've got it built into your lease.

Tim Wallace: you should probably anticipate a lot of those people are going to be completing them, versus the ones that maybe there's no consequences for them doing it. There's less likelihood, but generally speaking, really easy process of getting invited and completing that.

Pete Neubig: I think you can use a carrot here, because, a lot of times, you may be charging… if you're charging a renewal rate, what you could do is, if they… if they do the inspection by a certain time frame, you can reduce that renewal rate. I think Todd…

Pete Neubig: has, has, like, a whole program on that. So that… that could be something. So, like, hey, the renewal rate is X dollars, but if you do this by this time, then it's… it's Y dollars, or something like that. So…

Pete Neubig: So there's some… some ways you can kind of…

Tim Wallace: like it.

Pete Neubig: Use a carrot instead of a stick all the time, you know?

Tim Wallace: Alright. Sweet.

Pete Neubig: Alright, well, if anybody has any other questions, Tim, thanks so much for being here. I'm gonna go ahead and let me see if I can find my little slide deal here, and I will…

Pete Neubig: Let's…

Tim Wallace: really quick, if you are a Z Inspector user right now, and you aren't part of the Facebook user group, I got a QR code up there right now for you to click on that and join the group. Or if you need a quick training, or even a demo of Z Inspector, we've got our one-on-one link there as well.

Tim Wallace: But, always feel free to email, or check out our Help Center. All those links are there for you guys, too. So, thanks for joining today.

Pete Neubig: Oh, that user group would be super, super helpful, for sure. So, if you guys are… are using Zinspector, jump on that user… that Facebook user group.

Pete Neubig: Because, all the best practices on how to get tenants to adopt, I bet you our user group has a bunch of good answers.

Tim Wallace: A bunch. And Andy's always teasing new stuff and asking for input as well. We do go directly to you guys as well to ask for input, and for even… we've got our newest version of the app is in beta testing right now that we sent some invitations out through that group as well, so…

Tim Wallace: Join us there, and have some fun with us.

Pete Neubig: Alright, any other one last tip you can give, Tim? To anybody that's listening?

Tim Wallace: Stay awesome. You guys got this. It's about to get crazy, but you can do it.

Pete Neubig: It's about to get crazy, yeah.

Tim Wallace: If not already, right?

Pete Neubig: Alright, everybody, well, we appreciate it. Let's see, I'm gonna replace, and I'm gonna…

Pete Neubig: do this. Alright guys, well, thanks for joining. The next one we're gonna have, we're gonna have Chris Nguyen, who's the CEO of Lead Simple. I know a lot of y'all have questions about Lead Simple, and where their direction's going, and what the vision looks like.

Pete Neubig: So we'll have Chris on there. If you're a Lead Simple user, you can, ask him… we can ask him the tough questions and put him on the spot. Tim, I think I gave you a lot of softballs, maybe a few sliders, but for the most part, I try to use some softballs.

Pete Neubig: So, next one is June 16th, and talk about questions, and if you want to schedule a meeting with me for any reason, feel free to hit that bad boy.

Pete Neubig: Tim, thanks so much for being here, really appreciate the, the knowledge. I'm a big fan of Z Inspector, so, if you guys are not using it, I highly recommend just, you know, doing a demo. If you can, Tim, just put your, your, your code back on there.

Tim Wallace: Yep, let me get this shared again.

Pete Neubig: Everybody wanna ask, last deal, and again, if you have any questions.

Pete Neubig: Feel free to drop them in here.

Pete Neubig: If not, we are gonna close this bad boy.

Tim Wallace: Feelings mutual, Pete. You're awesome as well. Everyone go to Pete for all you need to.

Pete Neubig: Thanks, buddy. I appreciate y'all.

Pete Neubig: All right, everybody, thanks a lot. Tim, you, you… man, you did it within the time frame. I'm pretty… especially after all the questions I've been sending you.

Tim Wallace: I mean, we skipped a couple slides, but we did it. We got this, no worries.

Pete Neubig: It's not there. Alright, thanks, everybody. See ya, Timmy, we'll see you later, bud.

Tim Wallace: Thanks, take care.