We've interviewed and hired hundreds of people across roles, departments, and time zones. Through experience and observation, we've learned what separates the good from the truly great. It's not degrees, credentials, or work history — it's how people think, behave, and respond when things aren’t easy.
This guide outlines the 15 key traits we consistently see in top performers — people who:
These traits aren’t just nice-to-haves. They’re essential. They predict long-term success, culture fit, and the ability to grow with us.
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“You can count on me.”
Accountability means owning results — even when no one is watching. These individuals don’t make excuses. They meet deadlines, admit mistakes, and never pass the blame. They’re the ones who double-check their work and apologize without being asked.
What it looks like:
“I don’t need to be micromanaged.”
This person thrives independently. They structure their own day, communicate proactively, and balance life and work effectively. They don't need constant check-ins and are disciplined in keeping themselves productive and focused.
What it looks like:
“Bring it on.”
People with this trait stay calm in chaos. New software? New boss? New direction? They don't complain — they adapt. These are the team members who don’t just go with the flow; they help redirect it.
What it looks like:
“I trust myself to figure it out.”
Confident people don’t need their hand held. They’re decisive, grounded, and calm — especially under pressure. They share ideas boldly and take ownership of decisions.
What it looks like:
“I want to help.”
This person listens first, solves second. Whether supporting clients or teammates, they focus on making others feel heard and supported. They view every interaction as a chance to build trust.
What it looks like:
“I read the room before I speak.”
EQ is about managing your own emotions — and tuning into others’. These people handle feedback gracefully, de-escalate tension, and support others through tough moments.
What it looks like:
“I don’t quit just because it’s hard.”
Gritty people power through when others give up. They have endurance — mentally, emotionally, and operationally. They’re fueled by long-term goals, not short-term applause.
What it looks like:
“There’s got to be a better way.”
These are your idea people. They challenge assumptions, question outdated processes, and look for smarter, faster, cheaper solutions. They’re creative and practical.
What it looks like:
“I own it and grow from it.”
Everyone makes mistakes — but not everyone learns from them. These individuals reflect, adjust, and get better. They don’t let ego or shame get in the way of growth.
What it looks like:
“We’ll figure it out.”
Optimistic people uplift those around them. They expect good outcomes and focus on solutions, not problems. They stay hopeful even when the path gets steep.
What it looks like:
“I lead myself well.”
Leadership isn’t about titles — it’s about self-mastery. These people set an example in how they communicate, show up, and handle adversity. They own their role fully.
What it looks like:
“I solve problems before they happen.”
Proactive team members don’t wait. They plan, anticipate, and act — without needing constant direction. They bring solutions, not just problems.
What it looks like:
“Tell me how I can improve.”
These individuals don’t take things personally. They crave input and want to know what’s working and what’s not. They’re coachable, humble, and constantly refining their craft.
What it looks like:
“I bring my own fire.”
They don’t need deadlines or pep talks to perform. Self-motivated people take pride in their work and strive for excellence — whether or not someone is watching.
What it looks like:
“We > Me.”
Strong collaborators know that great outcomes come from great partnerships. They give credit, offer support, and work well across roles, backgrounds, and styles.
What it looks like:
