NARPM 2.0 - How it benefits you! | DD Garzon

A Podcast | DD Garzon

Pete Neubig: Welcome everybody to another exciting episode of the NARPM podcast. I'm your host, Pete Neubig, the voice of NARPM, and I have a very special guest with me today. So I have NARPM National President DD Lee Garzon. But before I go into deep, before I bring you in, I also got to talk about my friendship with DD. It really exemplifies NARPM. So DD and I met years ago. I heard speak at a NARPM event. We ended up connecting. She heard me speak and we just became kind of like NARPM buddies. But now because of DD's passion and her husband's passion for running, DD and I have actually traveled together. And now I actually, DD is not just a NARPM friend, but a friend as well. So DD, thanks so much for being here. I appreciate you for being on NARPM Radio podcast.

DD Garzon: Always a pleasure. Thank you so much, Pete. Yeah, one of my fondest memories with you is of course, staying at your house and being your house guests when we came to Houston to run that marathon two years ago.

Pete Neubig: Yeah, when it was like 30 degrees out.

DD Garzon: It was crazy, but we had a ton of fun. You supported me so much on that run. You know, push me through the last two miles, which was the hardest for any marathon. But without you being my cheerleader, I don't think I could have done it.

Pete Neubig: Well, the worst is when I came to Georgia to run a marathon with you as your first one. And I promised you I'd run it with you. And my back went out the week before. And I literally can only do like a half the half of the of the race. So I did like the first like four miles with you before it broke off. I felt so terrible.

DD Garzon: But you still walked with me the last mile.

Pete Neubig: I think I did the last three or four miles with you.

DD Garzon: You did. What a good friend.

Pete Neubig: So, okay. So DD, other than being an avid runner, being the founder of Skyline Properties Group, and then selling that to Pure or exiting to Pure, being the industry leader with Pure, being the NARPM National President, being an investor of real estate, being a co-founder of PMI Implementers, running your own Airbnb as a host, creating PadSplit, which is another deal you got going on. Where do you find that? Okay, so where do you find the time and the energy? Because I'm just tired. When I say all that, I need to go have a nap before I finish.

DD Garzon: I'm surprised that you got all of it. I'm like waiting for you to miss one thing, but I think you got all of it.

Pete Neubig: Well, I think you also donate.

DD Garzon: I do some volunteer work, too.

Pete Neubig: I was going to say, so you do some volunteer work. That's the only thing I missed. Yeah. Yeah. And of course, the potential land in Tennessee.

DD Garzon: Potential land in Tennessee.

Pete Neubig: All right. So, obviously, you're a giver. You volunteer. You've given back to NARPM. Since I've known you, I've known you. You've been local. You've been at national level, and now the NARPM president. So congratulations, Madam President. Do I got to call you Madam President now when I call you?

DD Garzon: It's pronounced Madam.

Pete Neubig: Madam President. Okay. Madam President. All right. So, I know because I was at NARPM National, but a lot of people listening were not. So can we talk about, there's a lot of changes, I think mostly positive or all positive changes at NARPM, but there's a lot of like water cooler talk, right? So let's set the record straight and let's go over all the different changes that are coming out for 2026.

DD Garzon: Yeah, absolutely. All good changes, Pete. I think to me, I've always been a champion of change because there's always a better way to do things. And I firmly believe that. And that is one of the reasons I got involved with NARPM. What excites me about any business, any organization is the opportunities to improve, right? So the more opportunities there are, the more excited I get to be involved with something, and that's NARPM. So one of the things about NARPM is that in the last decade, I would say our membership has stayed the same. So let's address the elephant in the room, right? NARPM's membership.

Pete Neubig: You're talking about not the membership price, you're talking about the number of members.

DD Garzon: The number of members.

Pete Neubig: Has stayed about the same.

DD Garzon: The number of members has stayed the same. Now we all know what a great organization NARPM is. You and I love NARPM. We're passionate about it. We have great people. We have great education. We have great conferences and networking. And so many people say that NARPM is one of the organizations, one of the only organizations, where people openly share information and resources, and we're truly a big happy family, right? So why is it then that we're not growing in membership numbers? So we really, as the board and leadership of NARPM, we really take that to heart because an organization that does not grow eventually dies. And we love NARPM too much to allow it to get there. So some significant changes had to happen, right? For us to create that shift. So one of the changes we implemented, and this started over two years ago, is the concept of NARPM 2.0. So I think everyone by now has heard of that terminology. It's been said. But to simply put, NARPM 2.0 is taking the current NARPM structure, which is all volunteer driven, volunteer run. So you look at the local, state, national level. Most of the work is done by volunteers, committee members, or volunteers.

Pete Neubig: A lot of times it's done by property management owners or property managers that are already overworked in their own business.

DD Garzon: Yeah. I mean, business owners, I mean, employees, everyone, you got your work, you have your family, maybe some time for yourself, right? And then at the end of the day, if there's any time left, which is not a whole lot, is volunteer work. So over the years, things have either gotten done very slowly or not at all in NARPM. And staff, we do have a staff. OMG is our management company. The way with the old structure is staff, they really want to do things. They really have great ideas because they're the ones that are facing all the problems. They're dealing with the problems, but they cannot make a move until the volunteers direct them to do so. So their hands are tied as well. And NARPM 2.0 is an idea that was brought to us by some of the large brokers in our organization who saw the future, right? And they're like, well, the future doesn't look good for NARPM. So we need to start making that change right now. But they presented the idea of NARPM 2.0 for us. We embraced it. We implemented it. So NARPM 2.0 takes us from that volunteer run organization to professionally driven, still volunteer led. That's the difference is volunteers are people like property managers, owners of property management companies who are industry experts. And we know what we need. So we come together and we set the vision. We set the strategic plans and we set the actionable goals and metrics. And then staff takes that and they go and execute it. Full-time staff will go and do all the work. They no longer need to check in with this and say, can we do this? Can we do that? If it's in line with our budget, with our goals and our initiatives, they know they can do it. So that is the main difference between current NARPM and NARPM 2.0. So some of the changes that we had to implement to make to change the structure basically of the organization.

Pete Neubig: So you guys had to do a lot of, I would say kind of like foundational work before you can actually get to the work, right?

DD Garzon: Yep. So we updated our bylaws. I mean, not just updating, but basically rewriting. We took the bylaws, the policies and procedures and took out things that were basically shackling us. It did not allow us the flexibility and fluidity to make changes, to make decisions easily or quickly. Like whatever was in there that prohibited us from doing that, we changed it. We updated it. So now the new set of bylaws and policies and procedures allow the board and allow our leaders to implement changes quickly and be able to allocate resources to what is the right thing, which is benefiting our membership, right? So with that done, and I have to give a shout out to Amy Hansen and the 2025 board, they worked their butts off, Pete. I'm not the person when it comes to pouring, reading the bylaws and policies procedures, you know that about me. But we have some really talented people on the board who enjoy doing that. They enjoy reading through and highlighting all the changes that are needed. And if it weren't for them, I don't know if we could have pulled it off, but they really spent hours and hours.

Pete Neubig: Yeah. So they did the heavy lifting grunt work and now get to implement some cool potential change.

DD Garzon: I'm the lucky one who gets to lead that.

Pete Neubig: Yeah. So they build the foundation, you're going to build the framing and then the president in 27 is going to be able to put the sheetrock on and we're going to keep building this bad boy. So what are, some of the complaints of some of the members have always been like, you know, I don't really get much value of my NARPM membership after I've, you know, get that initial couple of years. Right. Or there's no data, even though I'm part of NARPM, we have no data. Like there's nothing that the organization provides to us as far as data. Nobody knows what NARPM is. So when an investor calls me up or a potential client and I proudly say I'm a NARPM member, they're like, a what?

DD Garzon: Right.

Pete Neubig: And so, you know, those have been kind of longstanding challenges. I'm sure there's a bunch more, but those are the three that, that I can come up with top of my head.

DD Garzon: You nailed it on the head, Pete. So these are like the constant complaints that I heard too, over the years. So we took these like, you know, complaints or ideas, right. They're really suggestions at the end of the day is how do we help our members understand the value of their membership with NARPM? Because some of the reasons people are not renewing is exactly what you said. It's like, what value am I getting from NARPM? I've already gone to all the classes. I've already, you know, met everybody I needed to meet. I felt like I already learned everything. Now what? So we really focus on that is let's, let's figure out some really critical things that members will find so valuable. I wanted changes where they can feel the impact to their business, bottom line, almost immediately. And it's, we want to provide a value that keeps them coming back, right. Keeps them like renewing their membership. And so, to address the three points that you mentioned, thank you for setting me up for that is, you know, first and foremost the number one initiative is public marketing and not just public marketing. Like you said, like making sure that the public knows who NARPM is, knows the difference between a professional NARPM member and someone who is not. And we're a DIY, DIY landlord, right. We want a really good marketing firm now to, to present like a very propelling, vivid story to the public where they understand like, oh, if I'm going to hire a property manager, I need to make sure it's a NARPM member or someone with a designation. Because if I don't, my phone calls will never be answered and my house will never be, you know, cared for. So we have to paint that.

Pete Neubig: Our lease will never be renewed.

DD Garzon: Our lease will never be renewed. Like you have to paint that kind of nightmarish story. However, these marketing firms, you know, will, will be able to do because they're the professionals. But in addition to that public marketing, we're also going to do a brand overhaul because while we look at the current NARPM logo, it was probably designed like 30 years ago, does not reflect modern colors. And, you know, we just want a fresh look that is going to be reflected in all of our marketing, on our website.

Pete Neubig: Website overhaul or?

DD Garzon: Website overhaul. Our websites that's public facing should be public facing. It's going to be easy to navigate, easy for people to find out where our events are, how to get involved, how to get classes, how to get to classes and things like that. What is NARPM? And then for members, we want to provide a better experience, right? Like how to communicate with each other, how to, how to getting reminders about upcoming events and classes like that. We're going to bring that to a membership app, right? So it's, it's going to be more an internal tool that will be easy to use and easy to navigate through instead of a cumbersome website. So that's going to be an overhaul as a part of this strategic initiative. And then the third piece to this public facing right aspect is we're going to have a PR firm to help us craft messages. Of course, to tell the public who we are, but also craft messages when it comes to legislative housing issues. We don't, we do not want to hide behind our members anymore when it comes to fighting, right? Legislation. There are so many states that are negatively impacted right now by just crazy housing legislation.

Pete Neubig: And yes, while we have a lot more pro tenant groups out there than there are pro landlord groups out there.

DD Garzon: Yeah. Yeah. So that's one of the, one of the issues that's facing our industry. We have lobbyists, right?

Pete Neubig: Yeah. The challenge is if we, if we keep our membership stagnant, we can never get enough money for the pack to help us fight inflation at a local and national, national level.

DD Garzon: Yeah. And our voice isn't as strong when, you know, when you say we have 6,000 members versus 30,000 members, it's a, it's a different game at that point.

Pete Neubig: Let me ask you this, on, on that membership, are we going to open, is NARPM going to open up to self-manager landlords or do you, does it have to be third party?

DD Garzon: Our membership, we changed our membership types about I think three years ago, where any, any person who manages properties. So whether it's a investor, whether it's a large company that have their own employees, those employees, because they're involved in, you know, the management of properties, they can become members. So yes, I mean, we're here to serve that entire single family rental housing industry.

Pete Neubig: Oh, NARPM has a kind of a same challenge as, as property managers, actually, right? As property managers, we have two clients, right? We have the property owner, and then we have the, the resident. And with NARPM, they have two clients as well as, as I'm thinking through this, right? They have the general public that wants to use a property manager, and then they got property managers. So, we're going to do marketing for both of those target markets.

DD Garzon: Yep. Great point. So outside of, you know, marketing to the public, which are potential clients to our members, potential, or investors, right? Do current do-it-yourself landlords or accidental landlords, whatever it is, that public marketing will drive doors to our members. So that's going to be an immediate benefit. The other one is exactly what you said, is marketing to property managers who are not NARPM members. Well, hopefully these property managers who are not NARPM members are seeing the ads that we're putting out to tell investors like, Hey, hire a NARPM member. If you're going to hire a property manager and hire someone who's has a designation behind their name, right? When they see these ads, they're going to realize, well, I better join NARPM or else I'm going to miss out on potential clients. So that is, that's the hope is that both will work together to, to, to bring more members to NARPM. And then our chapters, they always, you know, each individual chapter, one of the struggles that they have right now is membership growth. And in the past, it's been on our individual chapters to, to basically put in their own efforts, spend their own money on marketing, right. To, to bring in new members. Well, now they're going to have national support with our public marketing campaigns to potential members. We hope to drive more members to our local chapters and our state chapters as well.

Pete Neubig: Yeah. One of the things that always just never made any sense to me is when Gail or NARPM president, whoever's up there is just saying, okay, the way we're going to grow this organization is if everybody just invited a property manager. So like, you know, they want the membership to go out and recruit a property manager to then join. Right. And then that trickled down to the local, like in Houston, like, oh, everybody just go out and find a property manager. And I'm like, y'all don't understand. We are all very busy. We're all trying to build our own clients. So why would I spend money and time trying to recruit, you know, especially local, why am I trying to recruit competition where I can just recruit, you know, property owners to come to my business. So having some, some help and a plan that national is now going to help. I'm guessing they're going to help finance this as well. Instead of local checks, a lot of local chapters have no money. Right. And so that would make things a lot, a lot easier on the, on the, the volunteers. And the other thing too, is there's studies that only 10% of an organization typically volunteers. It's like less than 10%. So if you have the same amount of members year after year, and, you know, let's say we had 6,000 members, that's 600 volunteers on a good year, on a good year. And you have local state, you know, national volunteers, you're going to wear those people out. You're going to, you're going to, they're retreads. You know, I mean, how many, how many times have you volunteered for different things? How many times have I volunteered for different things? And after about five years of that, you're like, I'm done, right? Go find new people. So this is all exciting news that, that NARPM is going to invest in the right people, PR firm, marketing firm, invest in the right amount of dollars and go after the right people, right? Our ICP of the general public, the ICP of other, of the property management firm. So this is super exciting because high tide rises all boats and we can become more of a force legislatively by having more members.

DD Garzon: A hundred percent. Yes. You said it exactly right. We are deploying resources that we already have credit to Gail, you know, for doing such a great job, um, and building our reserves, NARPM.

Pete Neubig: My understanding is the organization is very healthy financially.

DD Garzon: Extremely healthy. Uh, as a matter of fact, we were told by, um, consultants that we hired, you know, we, we hire consultants to come in and, um, audit our organization, audit our management company to make sure we're doing the right thing and give us recommendations on what we should do. And one of the things they said is, yeah, you have such a healthy reserve that it's time to deploy the resources.

Pete Neubig: Basically have too much money, too much money in the bank.

DD Garzon: Give it back to your membership. Time to invest, time to invest, you know? So we heard it, um, you know, loud and it's a perfect timing to do so. We want to, of course, deploy the funds in the right places, not all at once, but strategically. You know, public marketing for all the things that you mentioned, Pete is absolutely necessary for our membership to grow.

Pete Neubig: Okay. Let's I'm going to pivot a little bit. Let's talk about, all right. So that's great. Organization can be growing bigger, healthier, healthier. Now we do get a perk of that marketing because now people are going to understand what NARPM is. And now my accreditation, my NPM, my RMP probably a little bit more valuable. Now, what, uh, what else is, is NARPM doing to add value to the members?

DD Garzon: Yes. So real quick, uh, what you just said reminded me, we want everyone to start saying master property manager instead of NPM, um, you know, in your email signature, like behind your name, I had to do NPM behind my name on this because this, there was only enough space. I couldn't type out master property manager, but because we're starting to be more public facing, people see master property manager and they get that versus NPM, like no one knows what that stands for. I want everyone listening to start using master property manager instead of NPM. So with that being said, um, what else is CRMC?

Pete Neubig: Do we, do we need to spell that out too? If you're, if your company's CRMC.

DD Garzon: I don't know. That's going to be really long email signature, but you know, master property manager is going to grab someone's attention, right?

Pete Neubig: True that.

DD Garzon: Um, yeah. So, um, okay. You said, what else are we doing? Um, one of the, the things that you mentioned in the beginning as the three things is data. So we, we are sitting on, um, some, you know, opportunities right now to collect data that is truly clean and accurate for our industry, right. For our space, which is managed single family rentals, because there's data out there that Zillow provides that a lot of these other companies provide that they actually sell back to us that we buy, which is ridiculous. If you think about it, they're taking our data and selling it back to us. Yeah. I'm mixing it with like really bad, dirty data out there in the, you know, like institutional world, like that, those numbers are not a true reflection of our own data. And then they're mixing it and then they're making us pay for it. So, uh, it's really ridiculous. And we're, we have a great opportunity to mine our own data to get. You know, because if you think about like the DIY landlord data, like There are days on market, there are rental rate, renewal rate, all of that will not be a match to our professionally managed data, right? So we want to mine like our own data and then be able to present our potential clients, our clients, even like outside, you know, publicly, Hey, here is if you want to see what the true professionally managed data looks like, here it is. Here's what the numbers look like.

Pete Neubig: So how are we getting that data? Is that going to be surveys or is that going to be, are we going to create our own, you know, backend software like Zillow to, uh, to that people can upload their data or, you know, post it online. And that gets marketed as well.

DD Garzon: The best way to collect that data and we're still working on it is to partner with our existing vendors. So our software vendors, right. Um, each vendor, I mean, NARPM is just like, we make up a small portion of their, of their data, but each of our, um, vendors probably hold millions of sets of data, each one of them. So we're really, all we need is for our members to say, yes, you can have access to my data. And then, then we, uh, go to these software vendors and say, let's do an API, right, and then let's, let's start, uh, getting that data, um, from you. And then we will have to then have our own dashboard and a way to sort that data and then putting it into a way that it could be interesting to be.

Pete Neubig: Do you think they're willing to play ball and given NARPM that data?

DD Garzon: I think so. They're playing ball with someone else right now.

Pete Neubig: Zillow.

DD Garzon: I guarantee you that. I guarantee you that. So, but here's the thing, Pete, and you said it before, like high tide rises all ships. So, um, a lot of these software vendors are some of our pre, uh, platinum, right. Sponsors and our, um, premium partners. So we all know that the more we help NARPM grow, the better their business as well. Yeah. So, uh, we hope we have not gotten that far yet, but we hope that they will partner with us and help with this on this effort.

Pete Neubig: Now that's going to help with like days on market. It's going to help with like lease, you know, maybe even some sales stuff. What about like internally though? Like what's our average revenue per unit or our expense per unit or are, you know, like the financial aspects of that? I know NARPM tried to do this a few years back and it landed somewhat. Okay. Not enough. I don't think not enough people were, um, participated also everybody's accounts were different. That's why we came up with the NARPM accounting standards. Is there anything, uh, on the roadmap for being able to understand like, Hey, I have a property manager firm and I'm running 8% profit margin. Is that good? Like, Yep.

DD Garzon: So, um, when we talk about data, there are really three main sets that we're going to focus on. So I already addressed the rental market data. We also have what you just said, which is business performance data. And then the third set is membership profile data, right? Who are our membership? So with the business performance data, uh, we actually already started on that project led by Mike Nelson out of Atlanta. Um, you know, big numbers guy, right? He's all about, Hey, if you're, if you want to run a successful business, you'll have to know your numbers. Um, you have to know your metrics. Well, how do we, how do we know that our numbers and our metrics, uh, you know, if we don't, like, how do we know that this is successful without having something to compare to? So he actually, it's just a number. So he came to the board last year and said, Hey, you know, let's do something here. So we started with that effort. Um, we have something built, right. It's called perform metrics right now. We are, um, some of our challenges is people are either, they, they don't want to take the time to submit their information or they don't have the information at all. You know, if you, if you take a look at some newer businesses, they're struggling to just keep up with calls from tenants and owners. They're not sitting there thinking about, well, how, how do I create KPIs and how do I keep track of my KPIs? And how do I understand what my KPIs are telling me? I, they don't even have time to really do that. So there has to be an education piece to those. And then also, um, a way to help them to extract this data without our members having to put a whole lot of time and effort into it. So we're still working on that. We're trying to work with some of our vendor partners, um, to make it easy for our members. And then even if our members didn't have this data today, we're trying to figure out a way to help them get this data, help them set it up. So it is, um, that I'll be honest, is going to take some effort and time to be successful. Um, but we are in the process of identifying who we should partner with. Right. There are plenty of people.

Pete Neubig: I have a suggestion that will probably fall flat, but here's my suggestion. Okay. And I got this from, uh, so Felicia, my wife used to work for Marathon Oil Company and they were part of something called OIG. And for them to, to even be a member of OIG, they had to fill out this survey. How to fill it out. You don't fill it out. You get, you get, you get excommunicated, excommunicated, whatever it's called. What if NARPM says, you know what? Um, the NARPM, you know, cause right now the, the yearly rate to be a NARPM member is incredibly cheap, right?

DD Garzon: It's $275 with the discount.

Pete Neubig: Super valuable, super valuable, right? Um, what if you say, Hey, it's going to be $8,000 a year, uh, or, uh, and, and then, and I'm just throwing a number out there, right, but let's just say it's like 600 bucks a year. But if you've, if you fill this survey out, it goes to 250 bucks. So, you know, you use as, as leverage and now it's like, well, heck, I'm going to, I'll, I'll do that to save X dollars. So anyway, just, just my two, just my thought out there, you know, whatever, take it, leave it.

DD Garzon: I mean, I'm going to take this thought and give it to Mike Nelson.

Pete Neubig: And we are, we are creating a scenario. We make a lot more money for the organization and we can invest it into marketing and yada, yada.

DD Garzon: Yeah, a hundred percent. I mean, it makes sense, right? Like if you don't participate, if you don't participate in the survey and providing us our data.

Pete Neubig: Why should you get the same amount of data?

DD Garzon: Yeah, you will not have, well, one, you wouldn't have access to this report that is really critical to helping your business improve. It's right.

Pete Neubig: Like, but it's only critical if we have enough data, right. If, if 10% of like, again, I'll use 10%, right. 10% of people volunteer, 10% of people might put their, their information in. And typically it's going to be the 10% that, that do well. Right. So it's going to skew the numbers, right. There's no reason for me, like if my numbers aren't very good there's, there might not really be a reason for me, like, Hey, I don't want to be embarrassed or whatever, but honestly, like, of course no one knows who, you know, no one knows any, like the information is not shared with anybody and all that good stuff. So 100% you should do it because you should see where you're, where you're at. So not having access to the data is one way to get people to do it or just charging them a higher membership fees, another way to get them to, to do it.

DD Garzon: I'm going to put your idea on the board.

Pete Neubig: There we go. I love it.

DD Garzon: We're welcoming ideas right now because we, we could use all the help we can get. So.

Pete Neubig: All right. So we're going to start becoming data driven as an organization, which I got to be honest with you, DeeDee, that, you know, anybody can create a meetup these days. Anybody, there's conferences out there, you know, for property management, there's Facebook groups out there. So, you know, NARPM was literally slipping away as far as like, are, you know, were they actually matching the vision that was out there, right. To be the industry leader. And now with these, with these, the NARPM 2.0, we're really taking that next step to become the industry leader. Now, I truly believe industry leader means people know who we are and that there's value, tons of value to the, to the membership and to me value right now in this climate that we're in is data.

DD Garzon: Mm-hmm.

Pete Neubig: Data and knowledge.

DD Garzon: Data, data is, is knowledge. Data is power. And also with data, like, you know, so we want we to be the leader. We want people, media, we want lawmakers, we want everybody in, in, in the industry to come to NARPM as the number one place when they need the most accurate rental market data or for the lawmakers to come to us and say, Hey, you guys know what's going on. You guys are on top of it. You're not afraid to voice your opinions, right? With your PR firm. Tell us before we even introduce this bill, how is it going to impact the landlords of our industry? How is it going to impact the residents, the tenants of our industry? Because you guys, they're going to recognize NARPM. We are the third party who is fair to both sides, right? We're not, we're here to protect the landlords and we're here to protect the tenants. So we're, we really, we see both sides and we really are the best resource to come to. Plus we have the data to back, back up our opinions. And we can show them, look, you know, our members represent millions of doors under management across the entire country. So if you're going to make a law, you better check with us.

Pete Neubig: It's millions of doors by mom and pop. It's just normal people. It's not BlackRock. It's correct. You know what I mean? So, all right. So these are, these are all great. We're running out of time here. So anything else that we need to talk, that we need to tell the, the membership?

DD Garzon: Yeah, just a couple of the things I'll touch up on quickly about the value of membership. Right. So one of the, the things that we're going to work on is right now, if you're a current NARPM member listening to this, you probably know, or maybe not know that we have a marketplace on NARPM.org where you can get discounts like on health insurance and on, you know, buying goods at Home Depot, et cetera. Right. But truly we want to negotiate something that's better for you. That's more, more of a value, in my opinion, for our business owners is like vendors like VPM or vendors like PropertyMeld or vendors like Apply and AppFolios of the world, we go to them and we say, look, give us a discount that you will offer only to NARPM members. Like they have to be a member and if they want to use your services, they will get this discount or whatever, right. Benefit. And then we're going to total up the value of all of these discounts and benefits and say, look, you can only get this if you're a NARPM member. So for $275, you're going to get now tens of thousands of benefits because you're going to use these vendors anyway. You need them in your business. Now you're going to save money.

Pete Neubig: Didi, it was like you were sitting in my presentation at NARPM broker owner, right, offer so much value. People feel stupid saying no.

DD Garzon: People feel stupid saying, I think maybe I got that idea from you, Pete.

Pete Neubig: VPM, we do the same thing, right? If you go Gold Glove, we charge X dollars, but then you get access to a marketplace that saves you up to $25,000. So I love the concept and I stole it from Alex Hormozi, right? Hormozi talks about making offers so good that people feel stupid saying no. So I think that is a great way to position the membership in NARPM.

DD Garzon: That's the idea behind that. So last thing I'll share with you before we finish is, so everybody cares about legislative changes. That is like something that we all NARPM members should care about. So, but you know, we have our great lobbyists out there working on the hill, trying to convince lawmaker to make changes, but these changes sometimes take years, right, of efforts and impact contributions and all of that. So how do we help our members and make that impact like right away that they can see and feel? So an idea with that is it's called a legal tool toolkit and legal office hours. So we're going, Monica Gilroy, this is her brainchild, right? Monica Gilroy is going to bring some other attorneys in who are state specific, right? They understand property management laws and they understand what we go through with legislations out there impacting us. And they're going to put together a guide, a resource kind of to help the, the, you know, average property management company to navigate through all of these legal issues. And if something were to happen, like a claim got put on you or the EPA is on your front doorsteps, you can go to this guide and quickly search like what information, what documents do I need to gather? What do I need to do to prepare for this? And then on top of that, you will have access to a free legal hotline, call in and get help directly from attorneys like Monica Gilroy. And NARPM's going to foot that bill.

Pete Neubig: That is amazing. That is, that's great news. Cause if you're in this business long enough, you will get sued. It's just, it's just not, not if.

DD Garzon: Yeah, you will get sued.

Pete Neubig: Not if or when, well, Madam president, thank you so much for being here. And, uh, if anybody wants to get in touch with you, what is the, what is your NARPM email?

DD Garzon: Um, my email is dlee@rentpure.com for now.

Pete Neubig: Okay.

DD Garzon: And then you can always find me on LinkedIn as well. My name did change recently to DD Garzon. So you can search for DD Garzon on LinkedIn.

Pete Neubig: And G-A-R-Z-O-N.

DD Garzon: Correct.

Pete Neubig: DD Garzon. And it's dlee@rentpure.com still?

DD Garzon: Yes.

Pete Neubig: Awesome. And if you are listening to this and you're like, I'm super excited. I'm not a NARPM member. I need to join. Go to NARPM.org or give them a call at 800-782-3452. And if you are looking for remote team members, give VPM Solutions a shot. vpmsolutions.com. You can email me direct at pete@vpmsolutions.com. Madam President, thank you so much for being here. See everybody.

DD Garzon: Thanks Pete.