Create A Free Profile

Why VPM

The only Platform designed for Property Managers and Real Estate Professionals by Industry Experts.

Learn more about Why VPM Learn more about Why VPM

Job Descriptions

Fill a variety of roles for your property management or real estate business.

Learn more about What can a VA do? Learn more about Why VPM

Refer & Earn

Earn residual income by referring Companies and Virtual Assistants with the VPM Referral Program.

Start Referring Learn more about Why VPM

White Glove Service

Let VPM Solutions remove the hassle with our FREE White Glove Service.

Learn more about our White Glove Service Learn more about Why VPM

FAQs

Connecting virtual talent from across the globe to meet your business needs.

Have questions? Find your answers here. Learn more about Why VPM

See Our Clients

View a list of property management and real estate companies utilizing VPM today.

See the companies using VPM Learn more about Why VPM

Why VPM

We Help You Connect With High-Quality Property Management and Real Estate Companies.

Learn more about Why VPM Learn more about Why VPM

Refer & Earn

Earn residual income by referring Companies and Virtual Assistants with the VPM Referral Program.

Start Referring Learn more about Why VPM

How It Works

We Solve the Challenge of Connecting With Great Clients.

Learn more about how it works Learn more about Why VPM

FAQs

Discover virtual employment opportunities across the globe.

Have questions? Find your answers here Learn more about Why VPM
No Platform Fees

Companies

VPM Solutions delivers the property management and real estate talent you need without any platform fees for companies!

See companies pricing info here
More about Companies Pricing
VA-Platform-Fees

Virtual Assistants

Find Your Next Virtual Assistant Job for Free.

See virtual assistant pricing info here
More about Companies Pricing
Human Resource Management and Recruitment and Hiring concept

How to Find a Trained and Certified Real Estate Virtual Assistant

Read Full Blog
Read Full Blog
Buzz Words

De-buzzing Buzzwords: 8 Other Ways to Say Virtual Assistant

Read Full Blog
Read Full Blog

How to Find and Manage Multiple Virtual Assistants for Real Estate

Read Full Blog
Read Full Blog
Graduation cap

A Guide to VPM Academy Certifications For Your Remote Assistant

Read Full Blog
Read Full Blog

VPM Learning Center

View all Free Resources
Photo of young business lady wear yellow shirt blue jacket hold netbook show okey sign

Managing Real Estate Virtual Assistant Teams Successfully

View Resource Here
View Resource Here
Guide to Using Virtual Assistants for Your Real Estate Business

Guide to Using Virtual Assistants for Your Real Estate Business

Download the Guide
Download the Guide
The #1 Way to Boost Productivity & Profitability for Property Management Companies

The #1 Way to Boost Productivity & Profitability for Property Management Companies

Download the Guide
Download the Guide

VPM Podcasts

View all Podcasts
podcast thumbnail - resource

NARPM Radio host Pete Neubig interviews "Roofstock"

View Podcast
View Podcast
What are the PM secrets behind success

What are the PM secrets behind success?

View Podcast
View Podcast

Customer Service

The right VA can respond to tenant requests, handle owner communications, or be your virtual receptionist. Use these descriptions to create and post a job!

Overview

Job Role Overview

This position is the “face” of the company as it is the first impression an agent, tenant, client or prospective client gets when calling or coming into the office.
The overall goal of this position is to answer all phone calls into the company and to make sure the office runs efficiently.

Recommended Training

  • Phone System
  • Company Org Chart
  • Roles and responsibilities of each position
  • Company Policies

Job Role Tasks

  • Answers phones
  • Greets guests
  • Orders supplies
  • Receives and sends mail daily
  • Makes sure office is presentable and clean
  • Makes arrangements for office meetings, outings
  • Orders toner and schedule maintenance for copy machine
  • Maintains postage machine – order toner, refills
  • Calls management company with any office issues – AC, heat, etc
  • Writes and sends birthday and anniversary cards to owners

Key Performance Indicators

  • % of missed calls

  • Office supply spending

Disc Profile - C/I

English Proficiency - Medium / High

High

Job Role Overview

The call center representative is responsible for answering the phone and answering general questions or escalating to the correct department.

Recommended Training

  • Property Management software
  • Phone scripts
  • Company Policies

Job Role Tasks

  • Answer phone 
  • Track who is calling 
  • Track reason for phone call

Key Performance Indicators

  • Percent of calls answered

Disc Profile - C/S

English Proficiency - Medium / High

High - Must be able to communicate with prospects, agents

Job Role Overview

The overall goal of the administrative assistant is to answer all inbound calls, perform follow-up calls and maintain company documents and databases. Exhibits polite and professional communication via phone and email.

Recommended Training

  • Property Management software
  • MLS 
  • Phone scripts
  • Company Policies
  • Fair Housing

Job Role Tasks

  • Answer all inbound queries (phone, email, etc)
  • Enter lead information into CRM system
  • Search company database to determine status of property
  • Search company database to determine status of application

Key Performance Indicators

  • Call answer rate
  • Avg call time
  • Avg response time

Disc Profile - C/S

English Proficiency - Medium / High

Fluent or Native

Job Role Overview

The overall goal of the resident services call center is to answer all inbound queries (calls, emails) from residents and answer any low level questions regarding lease, HOA violations, rent collection and all other aspects of management that is not maintenance related. The call center resident services team must be able to access data in the property management system and to understand who to escalate calls to.

Recommended Training

  • Property Management software
  • Resident Portal
  • Resident ledger
  • HOAs
  • Lease
  • Phone scripts
  • Company Policies
  • Fair Housing

Job Role Tasks

  • Answer all inbound queries (phone, email, etc)
  • Review data in property management software
  • Review lease
  • Understand company policies and create templates to answer commonly asked questions
  • Work with team to create answers to FAQs and add to website or resident portal
  • Upload and maintain property management software data

Key Performance Indicators

  • Call answer rate
  • Avg response time
  • Number of escalated calls

Disc Profile - C/D, C/S

English Proficiency - Medium / High

Fluent or Native

Job Role Overview

The overall goal of the owner services call center is to answer all inbound queries (calls, emails) from owners and answer any low level questions regarding rent, HOA violations, a charge on an account, how to use the portal, etc. The call center owner services team must be able to access data in the property management system and to understand who to escalate calls to.

Recommended Training

  • Property Management software
  • Owner Portal
  • Owner statement
  • HOAs
  • Lease
  • Property Management Agreement
  • Phone scripts
  • Company Policies

Job Role Tasks

  • Answer all inbound queries (phone, email, etc)
  • Review data in property management software
  • Understand company policies and create templates to answer commonly asked questions
  • Work with team to create answers to FAQs and add to website or owner portal
  • Upload and maintain property management software data
  • Build and maintain owner services manual

Key Performance Indicators

  • Call answer rate
  • Avg call time
  • Avg response time
  • Number of escalated calls

Disc Profile - C/D, C/S

English Proficiency - Medium / High

Fluent or Native

Job Role Overview

The maintenance call center is responsible for reviewing all inbound work orders, troubleshooting with residents and assigning the work order to a property manager. The maintenance call center is responsible for reviewing previous work orders to determine if the work order is a duplicate and to review home warranties. The maintenance call center is responsible for updating the database with home warranty information.

Recommended Training

  • Lease Agreement
  • Property Management Agreement
  • Maintenance software
  • Property Management software
  • Company maintenance policies (Ex. Home Warranty, Owner using own vendor, emergency work order, etc)
  • Company Processes
  • Must know difference between Emergency, Standard, Cosmetic Work Orders

Job Role Tasks

  • Reviews all inbound work orders for legitimacy
  • Troubleshoot with resident
  • Escalates to property manager
  • Uploads photos, warranty information or any other important documents to the software
  • Escalates challenges to property manager
  • Sends customer satisfaction survey to resident upon work order completion
  • Performs follow up with residents
  • Assists property manager as needed on any work order

Key Performance Indicators

  • Call answer rate
  • Avg call time
  • Percent of surveys answered

Disc Profile - C/D

English Proficiency - Medium / High

Native or Fluent

Frequently Asked Questions

Have questions about how a virtual assistant can help? Check out the FAQs below. 

Can a VA really help with Customer Service for Property Management?

The right virtual assistant can handle calls from tenants, communicate with owners, resolve issues, and more while working remotely as an independent contractor! Scale your customer service team with a VA that specializes in serving tenants and property owners. 

What is the first step to finding Customer Service talent and determining the project cost?

Property managers are one step closer to finding the talent they need after posting an informative job description that attracts potential VAs for the role. Use our job description templates to target virtual assistants who are ideal for your role and company! 

What are the various ways I can connect with Customer Service talent through VPM?

Companies can respond directly to inquiries about a job posting through the VPM platform. You can also search for available VAs that could be the right fit or let our TalentMatch algorithm deliver matches to your inbox.  

Why should I use VPM to find talent for Customer Service Services?

VPM Solutions was developed by property managers for property managers. We're the online virtual assistant job platform that delivers skilled independent contractor talent specifically for the property management industry. When you choose VPM, you have access to thousands of VAs who understand the industry and are ready to get to work for you!

Create Your Profile For Free

If you’re ready to find your virtual property management assistant, join our community today!
Create A Free Profile