Create A Free Profile

    Why VPM

    The only Platform designed for Property Managers and Real Estate Professionals by Industry Experts.

    Learn more about Why VPM Learn more about Why VPM

    Job Descriptions

    Fill a variety of roles for your property management or real estate business.

    What can a VA do? Learn more about Why VPM

    Refer & Earn

    Earn residual income by referring Companies and Virtual Assistants with the VPM Referral Program.

    Start Referring Learn more about Why VPM

    How It Works

    See how easy it is to find a Virtual assistant. View a Demo here.

    How It Works Learn more about Why VPM

    White Glove Service

    Let VPM Solutions remove the hassle with our FREE White Glove Service.

    More about White Glove Service Learn more about Why VPM

    FAQs

    Connecting virtual talent from across the globe to meet your business needs.

    Find your answers here Learn more about Why VPM
    No Platform Fees

    Companies

    VPM Solutions delivers the property management and real estate talent you need without any platform fees for companies!

    Companies pricing Info
    More about Companies Pricing
    VA-Platform-Fees

    Virtual Assistants

    Find Your Next Virtual Assistant Job for Free.

    Virtual Assistant Pricing Info
    More about Companies Pricing

    We’ve Launched New Features for Finding Remote Team Members!

    Read Full Blog
    Read Full Blog
    What's New on a movie clapboard, new platform features to find remote team members concept

    10 Best New Features of the VPM Solutions 2.0 Platform Update for Property Management

    Read Full Blog
    Read Full Blog

    VPM Learning Center

    View all Free Resources
    Get The Ultimate Guide to Managing Property Management Virtual Assistants

    Get “The Ultimate Guide to Managing Property Management Virtual Assistants!”

    Download Now
    Download Now
    What a Property Management Virtual Assistant Can Do as Your Maintenance Coordinator

    What a Property Management Virtual Assistant Can Do as Your Maintenance Coordinator

    View Resource Here
    View Resource Here
    Empire Industries case study - part 1-thumb

    Empire Industries Case Study (Part 1)

    Watch Case Study
    Watch Case Study
    Employer-Referral-1

    Can I Trust A Virtual Assistant?

    Watch Video
    Watch Video

    VPM Podcasts

    View all Podcasts
    VPM Podcast

    NARPM Radio host Pete Neubig interviews Paul Kankowski

    View Podcast
    View Podcast
    VPM Podcast

    NARPM Radio host Pete Neubig interviews Joe Easton

    View Podcast
    View Podcast

    Customer Service

    The right VA can respond to tenant requests, handle owner communications, or be your virtual receptionist. Use these descriptions to create and post a job!

    Overview

    Job Role Overview

    The maintenance call center is responsible for reviewing all inbound work orders, troubleshooting with residents and assigning the work order to a property manager. The maintenance call center is responsible for reviewing previous work orders to determine if the work order is a duplicate and to review home warranties. The maintenance call center is responsible for updating the database with home warranty information.

    Recommended Training

    • Lease Agreement
    • Property Management Agreement
    • Maintenance software
    • Property Management software
    • Company maintenance policies (Ex. Home Warranty, Owner using own vendor, emergency work order, etc)
    • Company Processes
    • Must know difference between Emergency, Standard, Cosmetic Work Orders

    Job Role Tasks

    • Reviews all inbound work orders for legitimacy
    • Troubleshoot with resident
    • Escalates to property manager
    • Uploads photos, warranty information or any other important documents to the software
    • Escalates challenges to property manager
    • Sends customer satisfaction survey to resident upon work order completion
    • Performs follow up with residents
    • Assists property manager as needed on any work order

    Key Performance Indicators

    • Call answer rate
    • Avg call time
    • Percent of surveys answered

    Disc Profile - C/D

    English Proficiency - Medium / High

    Native or Fluent

    Job Role Overview

    The overall goal of the administrative assistant is to answer all inbound calls, perform follow-up calls and maintain company documents and databases. Exhibits polite and professional communication via phone and email.

    Recommended Training

    • Property Management software
    • MLS 
    • Phone scripts
    • Company Policies
    • Fair Housing

    Job Role Tasks

    • Answer all inbound queries (phone, email, etc)
    • Enter lead information into CRM system
    • Search company database to determine status of property
    • Search company database to determine status of application

    Key Performance Indicators

    • Call answer rate
    • Avg call time
    • Avg response time

    Disc Profile - C/S

    English Proficiency - Medium / High

    Fluent or Native

    Job Role Overview

    The overall goal of the owner services call center is to answer all inbound queries (calls, emails) from owners and answer any low level questions regarding rent, HOA violations, a charge on an account, how to use the portal, etc. The call center owner services team must be able to access data in the property management system and to understand who to escalate calls to.

    Recommended Training

    • Property Management software
    • Owner Portal
    • Owner statement
    • HOAs
    • Lease
    • Property Management Agreement
    • Phone scripts
    • Company Policies

    Job Role Tasks

    • Answer all inbound queries (phone, email, etc)
    • Review data in property management software
    • Understand company policies and create templates to answer commonly asked questions
    • Work with team to create answers to FAQs and add to website or owner portal
    • Upload and maintain property management software data
    • Build and maintain owner services manual

    Key Performance Indicators

    • Call answer rate
    • Avg call time
    • Avg response time
    • Number of escalated calls

    Disc Profile - C/D, C/S

    English Proficiency - Medium / High

    Fluent or Native

    Job Role Overview

    The overall goal of the resident services call center is to answer all inbound queries (calls, emails) from residents and answer any low level questions regarding lease, HOA violations, rent collection and all other aspects of management that is not maintenance related. The call center resident services team must be able to access data in the property management system and to understand who to escalate calls to.

    Recommended Training

    • Property Management software
    • Resident Portal
    • Resident ledger
    • HOAs
    • Lease
    • Phone scripts
    • Company Policies
    • Fair Housing

    Job Role Tasks

    • Answer all inbound queries (phone, email, etc)
    • Review data in property management software
    • Review lease
    • Understand company policies and create templates to answer commonly asked questions
    • Work with team to create answers to FAQs and add to website or resident portal
    • Upload and maintain property management software data

    Key Performance Indicators

    • Call answer rate
    • Avg response time
    • Number of escalated calls

    Disc Profile - C/D, C/S

    English Proficiency - Medium / High

    Fluent or Native

    Job Role Overview

    This position is the “face” of the company as it is the first impression an agent, tenant, client or prospective client gets when calling or coming into the office.
    The overall goal of this position is to answer all phone calls into the company and to make sure the office runs efficiently.

    Recommended Training

    • Phone System
    • Company Org Chart
    • Roles and responsibilities of each position
    • Company Policies

    Job Role Tasks

    • Answers phones
    • Greets guests
    • Orders supplies
    • Receives and sends mail daily
    • Makes sure office is presentable and clean
    • Makes arrangements for office meetings, outings
    • Orders toner and schedule maintenance for copy machine
    • Maintains postage machine – order toner, refills
    • Calls management company with any office issues – AC, heat, etc
    • Writes and sends birthday and anniversary cards to owners

    Key Performance Indicators

    • % of missed calls

    • Office supply spending

    Disc Profile - C/I

    English Proficiency - Medium / High

    High

    Job Role Overview

    The call center representative is responsible for answering the phone and answering general questions or escalating to the correct department.

    Recommended Training

    • Property Management software
    • Phone scripts
    • Company Policies

    Job Role Tasks

    • Answer phone 
    • Track who is calling 
    • Track reason for phone call

    Key Performance Indicators

    • Percent of calls answered

    Disc Profile - C/S

    English Proficiency - Medium / High

    High - Must be able to communicate with prospects, agents

    Frequently Asked Questions

    Have questions about how a virtual assistant can help? Check out the FAQs below. 

    Can a VA really help with Customer Service for Property Management?

    The right virtual assistant can handle calls from tenants, communicate with owners, resolve issues, and more while working remotely as an independent contractor! Scale your customer service team with a VA that specializes in serving tenants and property owners. 

    What is the first step to finding Customer Service talent and determining the project cost?

    Property managers are one step closer to finding the talent they need after posting an informative job description that attracts potential VAs for the role. Use our job description templates to target virtual assistants who are ideal for your role and company! 

    What are the various ways I can connect with Customer Service talent through VPM?

    Companies can respond directly to inquiries about a job posting through the VPM platform. You can also search for available VAs that could be the right fit or let our TalentMatch algorithm deliver matches to your inbox.  

    Why should I use VPM to find talent for Customer Service Services?

    VPM Solutions was developed by property managers for property managers. We're the online virtual assistant job platform that delivers skilled independent contractor talent specifically for the property management industry. When you choose VPM, you have access to thousands of VAs who understand the industry and are ready to get to work for you!

    Create Your Profile For Free

    If you’re ready to find your virtual property management assistant, join our community today!
    Create A Free Profile